Privacy policy

01Information we collect

We may collect the following types of information:

1.1Personal information

• Name, email address, phone number, and other contact details provided during account creation or communication.
• Payment information for subscription or service purchases.

1.2Usage data

• IP address, browser type, operating system, and device information.
• Details about how you interact with our website — pages visited, features used, session duration.

1.3Data you provide

• Any content, queries, or files you upload to interact with our AI tools.
• Feedback or survey responses submitted through our platform.

02How we use your information

We use your information for the following purposes:

• To provide, personalize, and improve our services.
• To process payments and manage your account.
• To communicate with you about updates, promotions, or support inquiries.
• To analyze usage patterns and improve our AI algorithms.
• To ensure security, detect fraud, and comply with legal obligations.

03How we share your information

We value your privacy and only share your information under the following circumstances:

• With trusted third-party service providers (e.g., payment processors, cloud storage) for operational purposes.
• To comply with legal requirements or respond to lawful requests from public authorities.
• In the event of a business transfer, such as a merger, acquisition, or sale of assets.

04Data security

We implement industry-standard measures to protect your data, including encryption, secure servers, and access controls. However, no system is completely secure, and we cannot guarantee the absolute security of your information.

05Cookies and tracking technologies

Our website uses cookies and similar technologies to:

• Enhance your browsing experience.
• Analyze traffic and usage patterns.
• Deliver personalized content and advertisements.

You can manage or disable cookies through your browser settings.

06Your rights

Depending on your location, you may have the following rights regarding your data:

• Access & portability. Request a copy of your personal information.
• Correction. Update or correct inaccurate information.
• Deletion. Request the deletion of your data, subject to legal obligations.
• Opt-out. Unsubscribe from marketing communications or data collection for certain purposes.

To exercise these rights, contact us at support@jori.health.

07Third-party links

Our website may contain links to third-party websites or services. We are not responsible for their privacy practices, and we encourage you to review their policies before sharing your information.

08Children's privacy

Our services are not intended for individuals under 13 years of age, and we do not knowingly collect personal information from children.

09Changes to this privacy policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with a new effective date. Continued use of our services after changes are made indicates your acceptance of the updated policy.

10SMS and text messaging

If you have provided your mobile phone number and consented to receive SMS messages from Jori Health, the following terms apply.

AMessage types

Appointment reminders, pre-call notifications, prescription refill updates, care-coordination messages, and patient-account notifications.

BMessage frequency

Varies based on your appointments and care plan. You may receive up to 12 SMS messages per month.

CMobile opt-in data

Information you provide when consenting to receive SMS messages — including your mobile phone number and consent records — will not be shared with third parties or affiliates for marketing purposes. This data is used solely to deliver the messages you have agreed to receive.

DMessage & data rates

Message and data rates may apply, depending on your mobile carrier and plan.

EHow to opt out

Reply STOP to any message from us at any time. After opting out, you will receive a final confirmation message and no further SMS messages will be sent.

FHow to get help

Reply HELP to any SMS message for support, or email us at support@jori.health.

GSecurity of SMS

SMS messages are not end-to-end encrypted and may be visible to your mobile carrier or to anyone with access to your device. We minimize the protected health information included in SMS messages and recommend using your patient portal for any sensitive communications with your care team.