Effective
12 June 2026
At Jori Health, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you interact with our website, services, and products. By using our platform, you consent to the practices described below.
01Information we collect
We may collect the following types of information:
1.1Personal information
- Name, email address, phone number, and other contact details provided during account creation or communication.
- Payment information for subscription or service purchases.
1.2Usage data
- IP address, browser type, operating system, and device information.
- Details about how you interact with our website — pages visited, features used, session duration.
1.3Data you provide
- Any content, queries, or files you upload to interact with our AI tools.
- Feedback or survey responses submitted through our platform.
02How we use your information
We use your information for the following purposes:
- To provide, personalize, and improve our services.
- To process payments and manage your account.
- To communicate with you about updates, promotions, or support inquiries.
- To analyze usage patterns and improve our AI algorithms.
- To ensure security, detect fraud, and comply with legal obligations.
04Data security
We implement industry-standard measures to protect your data, including encryption, secure servers, and access controls. However, no system is completely secure, and we cannot guarantee the absolute security of your information.
05Data retention
We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, to provide our services to you, and to comply with our legal, regulatory, tax, accounting, and healthcare record-keeping obligations. How long we keep specific categories of data depends on the type of data and the reason we collected it:
- AMedical & health records
- Clinical records, health information, and patient demographics are retained for at least 7 years from your last encounter, or longer where a longer period is required by applicable federal or state medical record retention laws.
- BInsurance & billing data
- Insurance, claims, and payment records are retained for at least 7 years to meet healthcare billing and regulatory requirements.
- CCommunications & transcripts
- Call transcripts, SMS conversation logs, and other care-coordination communications are retained for up to 3 years as part of your clinical documentation.
- DAccount & contact information
- Account and contact details are retained for the life of your account. After your account is closed, we delete or de-identify this information within a reasonable period unless we are required to retain it for legal, regulatory, or healthcare record-keeping reasons.
- EUsage, log & backup data
- Usage analytics and application/error logs are typically retained for up to 30 days. Authentication sessions expire after 90 days of inactivity, and encrypted backups are kept on a rolling 30-day basis for disaster recovery.
When data reaches the end of its retention period, we securely delete or de-identify it. You may request deletion of your personal information at any time by contacting us at support@jori.health; we will honor such requests except where we are legally required to retain certain records (for example, medical or billing records subject to mandatory retention periods).
07Your rights
Depending on your location, you may have the following rights regarding your data:
- Access & portability. Request a copy of your personal information.
- Correction. Update or correct inaccurate information.
- Deletion. Request the deletion of your data, subject to legal obligations.
- Opt-out. Unsubscribe from marketing communications or data collection for certain purposes.
To exercise these rights, contact us at support@jori.health.
08Third-party links
Our website may contain links to third-party websites or services. We are not responsible for their privacy practices, and we encourage you to review their policies before sharing your information.
09Children's privacy
Our services are not intended for individuals under 13 years of age, and we do not knowingly collect personal information from children.
10Changes to this privacy policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with a new effective date. Continued use of our services after changes are made indicates your acceptance of the updated policy.
11SMS and text messaging
If you have provided your mobile phone number and consented to receive SMS messages from Jori Health, the following terms apply.
- AMessage types
- Appointment reminders, pre-call notifications, prescription refill updates, care-coordination messages, and patient-account notifications.
- BMessage frequency
- Varies based on your appointments and care plan. You may receive up to 12 SMS messages per month.
- CMobile opt-in data
- Information you provide when consenting to receive SMS messages — including your mobile phone number and consent records — will not be shared with third parties or affiliates for marketing purposes. This data is used solely to deliver the messages you have agreed to receive.
- DMessage & data rates
- Message and data rates may apply, depending on your mobile carrier and plan.
- EHow to opt out
- Reply
STOPto any message from us at any time. After opting out, you will receive a final confirmation message and no further SMS messages will be sent. - FHow to get help
- Reply
HELPto any SMS message for support, or email us at support@jori.health. - GSecurity of SMS
- SMS messages are not end-to-end encrypted and may be visible to your mobile carrier or to anyone with access to your device. We minimize the protected health information included in SMS messages and recommend using your patient portal for any sensitive communications with your care team.
Questions?
support@jori.health