Patient Navigation That Pays for Itself
Navigator gives community cancer centers the navigation program of an academic center, and turns every navigated minute into billable, audit-ready Medicare revenue. Bring your own navigators, or let us provide them.
PET scan unscheduled. Treatment plan is blocked until it’s booked.
No ride to Wednesday’s infusion, and the PET scan still isn’t on the books.
The business case
Navigation was a cost center. Medicare changed that.
Since 2024, Medicare pays for Principal Illness Navigation, every month, for every eligible patient you navigate. Most centers leave it unbilled because the time tracking and documentation are brutal. Navigator does both as your team works.
The first hour bills
Sixty minutes of navigation per patient per month bills under G0023. Navigator’s timer captures it as your team works. No timesheets, no reconstruction.
Every added half hour bills too
High-touch patients need more than an hour. Each additional 30 minutes bills under G0024, and Navigator flags the threshold the moment a patient crosses it.
Documentation that survives review
Every logged activity carries the CMS-required documentation elements, tied to a credentialed navigator, exported billing-ready for your billers, down to the claim.
Every navigated patient becomes recurring monthly revenue, not overhead. And prepared patients show up, stay on treatment, and stay with your center.
One board, the whole program
Everything a navigation team needs to be excellent
Navigator decides what matters right now, hands your team the full story on one page, and files every minute where it counts.
A queue that already did the triage
Every task, across every patient, ranked by clinical urgency and the clock. Your navigators open the board and the most important patient is already on top. Nobody slips through.
The whole chart, briefed on one page
Diagnosis, labs, coverage, transport, the roadblock, and exactly what to do next, pulled from the EHR and compiled before your navigator picks up the phone. Prep time goes to zero.
Marcus qualifies for a colorectal-cancer copay fund currently accepting applications. Navigator drafts the paperwork.
Est. patient savings: thousands/yrFinds money for your patients, too
Navigator screens every patient against copay funds, manufacturer programs, and foundation grants. Patients who can afford treatment stay on it, and stay at your center.
Billing happens while they work
Every call, ride, and application is timed against the patient automatically. At month end, your billing team gets a claim-ready export, not a stack of sticky notes.
Two ways to run it
Your navigators, or ours
Some centers have a navigation team ready to fly. Some don’t have their first hire yet. Navigator works either way.
Bring your own navigators
Your team, on our board. Navigators you already trust get the ranked queue, one-page briefs, and automatic time capture from day one.
- Ranked queue, briefs & copay screening for your whole team
- Automatic G0023 / G0024 time capture and billing exports
- EHR sync files every action back to the chart
- Navigator credentialing & CMS documentation built in
- Onboarding and training for your existing staff
We provide the navigators
No team yet? Jori staffs trained oncology navigators who work your patient panel on Navigator. Your center keeps the patient relationship and the revenue.
- Trained, credentialed oncology patient navigators
- They work under your center’s name and protocols
- Your center bills the navigation revenue
- Scale the team up or down with your panel
- Transition to your own hires whenever you’re ready
Either way, the program is yours. Navigator just makes it excellent, and billable.
FAQ
Quick answers
The short version of what navigation programs ask us most. Everything else, we’ll cover on the demo.
Medicare’s Principal Illness Navigation codes: G0023 covers the first 60 minutes of navigation per patient per month, and G0024 each additional 30 minutes. Navigator captures the time, the required documentation, and the credentialed navigator behind every minute, then hands your billers a claim-ready export.
No. If you have a team, they run on Navigator from day one. If you don’t, Jori provides trained oncology navigators who work your panel under your center’s name, and you can transition to your own hires whenever you’re ready.
Navigator syncs with your EHR both ways: it reads the chart to build each patient’s brief and ranking, and files every navigation activity, note, and outcome back to the record, so the chart, the audit trail, and the claim always agree.
See a navigation program that pays for itself.
Thirty minutes. We’ll walk your patient panel through the board and show you what it would bill.
Book a demo